Gongyi City Hengzhong Water Supply Materials Co., Ltd. strictly implements the ISO9001: 2008 international quality system certification in order to provide customers with high-quality services. We will conduct detailed and detailed consultation and services before, during, and after sales to ensure customer satisfaction:
1. Our company is willing to provide customers with pre-sales technical consultation for various products, be a good staff, and provide relevant technical information, such as product samples, product specifications, product calculation books, product structure drawings, etc. When necessary, it can participate in designing products with special requirements and calculate technical parameters for customers with special requirements.
2. We sincerely welcome customers to visit our factory for site inspections. The company will provide customers with all conveniences and provide various technical advice and information.
3. For the customer's call, letter and or person's inquiry, our company will warmly receive and give accurate response in time.
4. After the contract is signed, customers who have special requirements for the product are welcome to send someone to our factory to supervise the production. The staff of our factory will actively cooperate and provide convenience in work and life. We will give reasonable opinions and suggestions on product manufacturing to customer dispatched personnel, and our company will pay attention and adopt them.
5. Before the product leaves the factory, our company will carry out strict inspection on the products. Ensure that the product qualification rate reaches 100%.
6. Before the product is shipped, our company will notify your company to receive the goods, and provide your company with a product quality certificate and a goods delivery note.
7. When the product is shipped to the customer, if the product is damaged due to transportation reasons, our company will actively negotiate a solution with the customer and actively send someone to repair or replace it to achieve customer satisfaction.
8. During the on-site inspection and installation process, if product quality problems are found. After receiving the notice, our factory guarantees to reply within 24 hours, and immediately sends someone to the scene for processing.
9. If it is confirmed by both parties that the product quality problems caused by our company's manufacturing cause it to be unavailable, our company is responsible for the "three guarantees", namely repair, replacement and return.
10. If the customer needs on-site guidance for installation, our factory can send someone to give technical guidance, provide installation instructions and related information. Can also do technical training for customers.
11. The warranty period of the product is one year, but within three years, various quality problems of the product, if it is indeed a manufacturing reason, our company will be responsible for it to the end.
12. Our company guarantees that all contract products are produced by our factory to ensure customer satisfaction and will never be transferred to other factories or joint branches for production.
In order to provide you with better services while protecting your rights and interests, you are welcome to consult and supervise our services!
Brand, sales and service network are the key elements to support Hengzhong's market position. Carefully woven sales and service network, establish and improve the market's rapid response mechanism, adapt to the randomness of market changes, meet the diversity of market product requirements, and provide customers Professional and standardized services integrate Hengzhong's market competitive advantage.
Our company has a dedicated after-sales service team, superb technology and strict discipline to provide users with high-quality, fast after-sales service.